Course Introduction
This five-day intensive course enables participants to develop the expertise necessary to support an organization in implementing and managing a Quality Management System (QMS) based on ISO 9001.

In this course, you will learn everything about ISO 9001 and how to become an independent consultant for implementing a QMS according to ISO 20700.

Why this Course
Organizational design and optimization, support in decision-making processes, innovation, and product launches are just a few ways management consultancies help organizations perform better.

This ISO 9001 Lead Implementer training is designed for beginners in quality management and consulting, requiring no prior knowledge. The globally recognized exam demonstrates competency in performing the role of ISO 9001 implementer or practitioner, enhancing career prospects and employability.

Key Learning Objectives

  • Acquire expertise to support an organization in implementing, managing, and maintaining a QMS as specified in ISO 9001 and ISO 9004
  • Gain a comprehensive understanding of concepts, approaches, standards, methods, and techniques required for effective QMS management
  • Understand the relationship between QMS components and compliance with organizational stakeholders’ requirements
  • Develop knowledge and skills to advise organizations on best practices in quality management
  • Improve analysis and decision-making capacity in the context of quality management
  • Prepare an organization for an ISO 9001 audit

Benefits of ISO 9001 Implementation Course

  • Improve client understanding and awareness of QMS benefits
  • Learn techniques and best practices for effective management consulting services
  • Develop the ability to understand client needs and deliver greater value
  • Reduce risks when establishing implementation strategies and frameworks
  • Ensure more predictable outcomes
  • Enhance professionalism, quality, and ethical behavior during consulting assignments

Who Should Attend

  • Quality Managers and Quality Assurance Professionals
  • Internal and External Auditors
  • Operations and Process Managers
  • Consultants in Quality Management
  • Compliance Officers and Risk Managers

Pre-requisite
None. However, a basic understanding of management system standards is highly recommended.

 

Course Contents
Day 1: Introduction to Quality Management Systems and ISO 9001 Fundamentals

  • Introduction to QMS concepts as required by ISO 9001
  • Introduction to management systems and the process approach
  • Fundamental principles of Quality
  • ISO 9000 family standard
  • Understanding ISO 9001 requirements clause-by-clause

Day 2: Customer Requirements and QMS Implementation Strategy

  • Identification and analysis of customer needs and requirements
  • Selection of approach and implementation methodology
  • Writing a business case for QMS implementation
  • Implementation of a document management framework
  • Drafting a QMS (quality manual, procedures, records)

Day 3: Quality Resource Management and Operational Processes

  • Development of training & awareness programs
  • Communicating about Quality Resource Management processes (human resources, infrastructure, work environment)
  • Product realization processes
  • Purchasing process
  • Operations management of a QMS

Day 4: QMS Monitoring, Auditing, and Continual Improvement

  • Controlling and monitoring a QMS
  • Measurement of customer satisfaction
  • ISO 9001 internal audit
  • Management review of a QMS
  • Implementation of a continual improvement process

Day 5: ISO 9001 Certification Exam

  • Duration: 3 hours
  • Format: Descriptive & paper-based
  • Exam body: GATC
  • Open book: Yes

 

Delivery Methodology
Interactive Workshops:

  • Engaging presentations and discussions led by experienced trainers
  • Real-life examples and case studies to illustrate key concepts

Group Activities and Exercises:

  • Collaborative group work to enhance understanding and application
  • Practical exercises, including mock audits and role-playing scenarios

Comprehensive Course Materials:

  • Detailed training manual covering all topics
  • Access to ISO standards and additional online resources

Assessment and Feedback:

  • Regular quizzes and assessments to gauge understanding
  • Personalized feedback from trainers to address specific learning needs

 

Certification
Upon successful completion of the training program and passing the final assessment, participants will receive a certificate of completion.

The certificate is issued by Global Academy for Training and Consulting (G.A.T.C.), a premier international training and consulting firm. It is recognized globally as evidence of the participant’s ability to effectively contribute to their organization’s compliance and continuous improvement efforts.

G.A.T.C. leverages extensive experience, innovative strategies, and a global network of experts to deliver tailored solutions aligned with individual or organizational goals. Their strategic partnerships ensure both immediate success and sustained growth, providing a competitive edge in the market.