Course Introduction
This program provides an in-depth understanding of ISO 9001 requirements for Quality Management Systems (QMS) and the role of internal audits in maintaining quality standards. It emphasizes continuous improvement, customer satisfaction, and process-based thinking.

Key Learning Objectives

  • Gain insights into ISO 9001 audit requirements and process-based auditing
  • Understand the role of QMS in driving quality and consistency
  • Learn how to plan, conduct, execute, report, and follow up an audit

Who Should Attend?

  • Quality Managers
  • Internal Auditors
  • Process Improvement Teams
  • Employees preparing for ISO 9001 audits

Purpose of the Training
Internal audit training enhances individual and organizational performance by systematically improving risk management, control, and processes. It helps organizations achieve their objectives through data analysis and insights, supporting the implementation of management systems in line with the ISO 9001 standard. This training emphasizes quality improvement and performance over mere compliance.

Pre-requisite
None

Learning Topics
Day 1: Introduction to ISO 9001 and Internal Audit Preparation

  • History of ISO 9001
  • Understanding the key benefits of the Quality Management System (QMS)
  • ISO 9001 key definitions and terminologies
  • Understanding high-level structure of ISO standards
  • Planning and preparing for an internal audit
  • Preparing checklists and drafting audit questions
  • Dealing with difficult auditing situations and controlling the audit

Day 2: Conducting Audits and Reporting

  • Writing a factual audit report that improves the effectiveness of the management system
  • Methods of root cause identification
  • Verifying the effectiveness of corrective actions
  • Reporting the audit findings
  • Following up and closing the audit cycle
  • Discussion on key learnings
  • Practical exercises on drafting audit questions and reports

 

Delivery Methodology
Interactive Workshops:

  • Engaging presentations and discussions led by experienced trainers
  • Real-life examples and case studies to illustrate key concepts

Group Activities and Exercises:

  • Collaborative group work to enhance understanding and application
  • Practical exercises, including mock audits and role-playing scenarios

Comprehensive Course Materials:

  • Detailed training manual covering all topics
  • Access to ISO standards and additional online resources

Assessment and Feedback:

  • Regular quizzes and assessments to gauge understanding
  • Personalized feedback from trainers to address specific learning needs

 

Certification
Upon successful completion of the training program and passing the final assessment, participants will be awarded a prestigious Certificate of Completion.

The certification will be issued by C I T Middle East Consultancy L.L.C, a global company offering training and consultancy services internationally. The certificate ensures that the knowledge and skills acquired are acknowledged internationally and serves as a testament to the individual’s expertise and proficiency in the subject matter, enhancing professional credentials.