Course Introduction
The ISO 9001 Awareness Program is designed to provide participants with a foundational understanding of the ISO 9001 standard and its pivotal role within Quality Management Systems (QMS).

This course introduces the core purpose of ISO 9001, the reasons behind its development, and how it has evolved to meet changing demands over time. By the end of this program, attendees will understand how ISO 9001 standards align with business strategies to promote quality excellence and establish robust quality management practices.

Key Learning Objectives

  • Provide participants with a clear understanding of the ISO 9001 standard and its requirements.
  • Explain the value of a Quality Management System (QMS) and its impact on business operations.
  • Highlight the core principles of ISO 9001 and the process approach to quality management.
  • Prepare participants for further involvement in ISO 9001 implementation or compliance.

Who Should Attend?

  • Employees involved in quality control, management, or operations
  • Managers and supervisors responsible for overseeing quality initiatives
  • Team members involved in process improvement activities
  • Personnel preparing for future ISO 9001 implementation or audit participation

 

Pre-requisite
None

 

Learning Topics
Session 1: Understanding Quality Management Systems (QMS)

  • Introduction to the purpose and structure of ISO 9001 and its relevance to global quality standards.

Session 2: ISO 9001 Structure & Key Principles

  • Overview of ISO 9001’s structure, key clauses, and core principles, including customer focus, leadership, and continual improvement.

Session 3: Process Approach & Risk-Based Thinking

  • Emphasis on process-based management, applying a process approach, and integrating risk-based thinking to identify risks and opportunities.

Session 4: Roles & Responsibilities

  • Clarification of management and employee roles in upholding QMS compliance, fostering teamwork, and supporting cross-functional collaboration.

Session 5: Documentation, Audits, and Improvement

  • Understanding ISO 9001 documentation needs, internal and external audit processes, and methods for continual improvement through corrective actions.

Delivery Methodology
Interactive Workshops:

  • Engaging presentations and discussions led by experienced trainers
  • Real-life examples and case studies to illustrate key concepts

Group Activities and Exercises:

  • Collaborative group work to enhance understanding and application
  • Practical exercises, including mock audits and role-playing scenarios

Comprehensive Course Materials:

  • Detailed training manual covering all topics
  • Access to ISO standards and additional online resources

Assessment and Feedback:

  • Regular quizzes and assessments to gauge understanding
  • Personalized feedback from trainers to address specific learning needs

 

Certification
Upon successful completion of the training program and passing the final assessment, participants will be awarded a prestigious Certificate of Completion.

The certification will be issued by C I T Middle East Consultancy L.L.C, a global company offering training and consultancy services internationally. The certificate ensures that the knowledge and skills acquired are acknowledged internationally and serves as a testament to the individual’s expertise and proficiency in the subject matter, enhancing professional credentials.